1. Introduction
Welcome to the Dr. Sandesh Lamsal Appointment Booking System (the "System"). We are committed to protecting your privacy and ensuring a safe and secure experience. This Privacy Policy explains how we collect, use, and protect your personal information when you use our System to book appointments.
2. Information We Collect
Personal Information: When you book an appointment, we collect your name, email address, phone number, and any other details you provide related to the appointment (e.g., address, purpose of the appointment).
Appointment Details: We collect information about the date and time of the appointment.
Device Information: We collect device identifiers such as Advertising ID, Android ID, IP address, and device model for analytics, security, and fraud prevention.
Chat and Media Files: If you use our chat feature, any messages or files (including images or audio files) you send may be collected and stored temporarily.
Usage Data: We collect app activity logs, crash reports, and performance diagnostics to improve our services.
Audio/Video Calls: Our system may access your microphone and camera for in-app audio/video calls during consultations; these are not recorded without your consent.
3. How We Use Your Information
We use your personal information to:
- Process and manage your appointment booking.
- Communicate with you regarding your appointment.
- Enable chat and audio/video call functionalities.
- Monitor app performance, diagnose issues, and enhance security.
- Comply with legal obligations and prevent fraud.
4. Data Protection
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by law.
6. Third-Party Services and Data Sharing
We use the following third-party services that may collect and process your data:
- Firebase: For user authentication, real-time data storage, crash reporting, and analytics.
- EmailJS: To send confirmation and notification emails.
- Expo SDK: For app functionality such as notifications, media access, and linking.
These third parties are bound by confidentiality and privacy agreements and only process data as needed to provide their services.
7. Children’s Privacy
Our System is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our System.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Email: appointment@drsandesh.com.np
Website: https://www.drsandesh.com.np
Address: Lalitpur Metropolitan City-01, Kupondole, Nepal
10. Your Rights and Choices
You have the right to:
- Access and review your personal data.
- Request corrections or updates to your information.
- Request deletion of your account and personal data.
- Opt-out of certain data collection where applicable.
To exercise these rights, please contact us at appointment@drsandesh.com.np.
11. Cookies and Tracking Technologies
We do not use cookies or tracking technologies to collect personal data beyond what is described here. If this changes, we will update this Privacy Policy accordingly.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and third-party providers are located. We take appropriate measures to ensure your data is protected in accordance with applicable laws.